Easybrussels, the Brussels administrative simplification agency, which was created in 2015, evaluates its first administrative simplification plan, for the 2015-2020 period.
Annual report 2018
Discover all the actions taken in 2018 in order to simplify administrations in the Brussels-Capital Region
Let's simplify administration!
Easybrussels is the agency responsible for administrative simplification in the Brussels-Capital Region. It implements a philosophy of simplification within regional institutions in order to reduce the administrative burden on citizens and businesses.
Rules of thumb
Do you work in a regional administration? Use Easybrussels’ tips to incorporate administrative simplification into your organisation, so that it becomes a daily habit to make life easier for all the users of the public service!
Simplification means to make information easily accessible. Focus on the subject of the information and leave out all unnecessary steps and elements. Give preference to a clear and concise language instead of a technical jargon when the information is destined for a wider audience.
Furthermore, keep visual culture in mind: be aware that we retain 80% of what we see, 20% of what we read, and 10% of what we hear.
The public service is there to serve the public. Always take the user as your starting point: who is the user, what are his interests, how can we help him? Take distance from the current framework and the technical obstacles.
Thanks to the creation of infobruit.brussels, Brussels Environment was able to respond to the needs and concerns of the citizens, 70% of whom consider noise to be a nuisance, by implementing the Noise Plan.
Establish a list of possible simplification measures. Weigh the ease with which they can be implemented against the gains for the users. Some measures only demand slight changes and yield immediate and considerable benefits for the users.
Have you received feedback from users about formalities or documents that you work with? Have you noticed improvements you could make? Go ahead!
Is your procedure difficult to simplify? Then revise it entirely and avoid the well-trodden paths. You will obtain a larger spectrum of results by doing so. Act as a catalyst for good governance by rationalizing processes and encouraging common sense. Do not hesitate to revise the regulations in order to better the quality of public service.
Let the work of other public actors inspire you. For example, the municipalities of Brussels are ever more reachable through a virtual counter.
Take into account the technology your users are working with: they are connected and expect the same thing from their public services. Pay attention to the digital transformation and take the existing digital supports into account when developing your projects. Make sure to consider automatizing your processes in order to work more efficiently.
Thanks to electronic invoicing, administrations and enterprises become more efficient.
Put a limit to the authentication steps for your users. Make their lives easier, save their time and create a climate of trust. Check the information you already possess and if it’s up to date, and explore the possibilities of secure access.
Do you know about authentic sources? They allow public authorities to check information without bothering citizens and enterprises. Easy!
Contribute to dematerialization: digitalize the processes within services and in between services. By changing over from a paper to an online working method you ensure that your services are accessible on a 24 hour basis. This facilitates the users’ life and diminishes the ecological footprint.
Transitioning 100% to electronic invoicing would result in €3.37 billion worth of savings each year.
Society and its needs evolve along with the technological evolution. But do keep in mind that not all users advance at the same speed and that public services need to guarantee an unobstructed access to information. Make sure to provide alternatives for the digital offer.
Be aware that 15% of households in Brussels do not have an Internet connection. Those users, therefore, probably won’t use the virtual counter.
An administrative task infers a cost, time and transport for the users. Reduce these to offer a public service that works in a practical and efficient way. Online services contribute to achieving this goal.
Many regional and local administrations have reduced the need for transport by offering the ability to apply for certain procedures through an IRISbox form.
Contact Easybrussels: another organization in Brussels has possibly already asked the same questions as you did and possesses certain solutions and tools related to administrative simplification. Participate in working groups in order to share knowledge and become as such an Easybrussels ambassador.
Easybrussels has for example assisted Actiris in the implementation of a Standard Cost Model study of its Stage First procedure.
How does the Brussels agency in charge of administrative simplification work in practice? Easybrussels relies on the targets set in the Administrative Simplification Plan 2015-2020 of the Brussels-Capital Region. This strategy is broken down into general, strategic, and operational objectives, as well as concrete actions.
One of Easybrussels’ simplification tasks is to review the regulations in force. These evolve over time, and may as such have been made more complex. Understanding of regulations on the part of users, as well as ease of use, are the agency’s primary concerns. In order to simplify administration effectively, it is not only necessary to introduce specific simplification measures, but also to review the legislative context to streamline existing procedures and reduce inconvenience for users.