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Training for frontline officials

Published on 07.03.2022

Provide a quality service to the user, equip officials to provide the appropriate information to users, be aware of the digital divide and the evolution of digitalisation, understand and use the virtual counters, understand and use the authentication modes, strengthen the digital skills of officials… Those are the priorities of easy.brussels.

Available through the ERAP training catalogue, local government officials will now be able to acquire knowledge based on 3 subjects:

  • the virtual counters of the public administrations;
  • authentication modes at the virtual counters of the public administrations;
  • supporting users facing the digital divide, based on practical cases.

Two training courses are now available and open for registration (in French en in Flemish). They are primarily intended for frontline officials of the municipal administrations and the Public Social Welfare Centres. Regional administrations interested in one of these subjects can also contact us via [email protected] for more information.


  • The first training course will begin on 21 March at 10:00 am on the subject “Logging on to e-Government: understanding and using authentication modes.”
  • The second training course will begin on 29 March at 10:00 am on the subject “Virtual counter of the Brussels administrations: understanding, using & supporting IRISbo


Who is this training for?

The training catalogue available through ERAP is aimed at local government officials, prioritising frontline local government officials.

These training courses can also be organised and delivered to personnel at regional administrations. Contact us for more information: [email protected]


Want to know more about it?

Discover how easy.brussels is supporting administrations in their transformation and administrative simplification project in the Easy Way, the administrative simplification plan 2020-2025 for the Brussels Capital Region

This plan is part of the digital transition process that has accelerated since the health crisis and aims to promote the complementarity between digital inclusion and the Administration’s digitalisation.